Retail Operations Manager in Cincinnati, OH

Cincinnati Zoo Retail ShopsService Systems Associates is a fast growing company that operates retail stores in tourist and cultural attractions around the country. We arelooking for a qualified Retail Operations Manager to join our team at the Cincinnati Zoo. In this role, you will oversee the Retail Store Team at the Zoo, including three store locations and 1-3 temporary sales locations depending on time of year.If you have a passion for great Guest Service, can layer on a productive Selling Culture, and inspire through your leadership, this is a great opportunity for you! Plus, working at the Zoo means you get to work indoors and out and your day is always unique....it's absolutely the BEST office in the world! If you like the idea of your hard work making a real impact on the community, please read the description below to see if you have the necessary background to be considered.I. PURPOSE OF POSITIONThe Retail Operations Manager is responsible for meeting business objectives and sales targets. The Retail Operations Manager partners with the General Manager and Retail Buyer to ensure all goals are met.II. POSITION SPECIFICATIONS* Minimum 3 yrs. recent experience as retail Store Manager/GM/Director, preferably with a National retailer or large cultural attraction; previous retail management experience in the cultural attraction industry considered a plus.* Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and Corporate personnel.* Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.* Exceptional problem solving/decision making skills combined with the ability to be organized.* Demonstrates financial management, merchandising, analytical, planning and leadership skills.* Demonstrates the ability to remain flexible in a fast past environment.* Strong computer skills, including Word and Excel (you will use both regularly). Counterpoint POS knowledge a plus.III. ESSENTIAL JOB FUNCTIONS* Achieve Sales Goals and other metrics.* People focus - must be a proven leader in attracting, hiring, training and retaining team members.* Leads by example, exhibiting strong Guest Service behaviors on the selling floors and around the Zoo.* Identify new ways to generate sales and achieve goals. Think outside the box when it comes to driving your business.* Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.* Manage substandard performance by identifying and addressing issues through timely coaching and counseling. Create written accountability and follow through with appropriate consequences when necessary.* Ensure sales are maximized through by having the right product and communicating inventory opportunities to the buyer.* Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.* Direct store leadership in management of all inventory control programs.* Ensure all company merchandise presentation standards are met.Thetypical work schedule includes weekends and evenings.Work in unique surroundings, with a professional retail company. This is a salaried position featuring excellent benefits, including paid vacations, 401K, medical and dental insurance, and disability. Applicants should be from the Cincinnati area as a relocation package is not available. EOEIf this opportunity interests you and you feel you meet the requirements, please submit your resume (cover letter optional) and salary history via email to (click to respond). NO PHONE CALLS PLEASE.To learn more about our company, you can visit our web site at www.KMSSA.comListing originally posted at http